Refund & Return Policy

At Glow n Grow, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted for purchases made through https://glowndgrow.com/.

1. Business Information

Legal Name: GLOWNDGROW (PRIVATE) LIMITED
Country of Registration: Pakistan

Business Address:
2nd Floor, Pak Tower 3
New City Phase II
Wah Cantt, Taxila
Rawalpindi, Pakistan

Contact Email:
glowndgrow7@gmail.com 

2. Eligibility for Returns

We accept return or exchange requests only under the following conditions:

• The product is damaged, defective, or incorrect upon delivery

• The request is made within 7 days of receiving the order

• The product is unused, in its original condition, and with original packaging

Returns requested after the eligibility period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling

• Items returned without original packaging

• Products showing signs of use or alteration

• Any item marked as non-returnable at the time of purchase

4. How to Request a Return

To request a return or exchange:

1. Contact us via email at [To be updated]

2. Provide your order number and clear images of the product

3. Briefly explain the issue

Our support team will review your request and respond with further instructions.

5. Return Shipping

• Customers may be responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable courier service

• Glow n Grow is not responsible for lost or damaged return shipments

6. Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days

• Refunds will be issued using the original payment method, where applicable

• Shipping charges are non-refundable, unless the return is due to our error

7. Exchanges

• Exchanges are subject to product availability

• If the replacement item is unavailable, a refund may be offered instead

8. Order Cancellations

• Orders can only be cancelled before dispatch

• Once an order has been shipped, cancellation is no longer possible

9. Damaged or Missing Items

If your order arrives damaged or with missing items:

• Notify us within 48 hours of delivery

• Provide clear photos and order details

Delayed claims may not be eligible for resolution.

10. Responsibility & Fair Use

We reserve the right to:

• Decline refund or return requests that do not meet policy conditions

• Refuse service in cases of repeated or abusive return behavior

This policy is designed to be fair to both customers and the business.

11. Policy Updates

Glow n Grow may update this Refund & Return Policy at any time.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

For questions regarding returns or refunds, please contact:

GLOWNDGROW (PRIVATE) LIMITED
📍 2nd Floor, Pak Tower 3, New City Phase II, Wah Cantt, Taxila, Rawalpindi, Pakistan
📧 Email: glowndgrow7@gmail.com